Jun 17, 2024 | CRM
Bobbys Socks sells children’s clothes online and in its retail store. It donates 5% of each purchase to charity and sends a special gift to each child after each purchase. Spreadsheets Track Everything Bobby used spreadsheets to track sales, donations, and gift...
Jun 3, 2024 | CRM
What are your customers’ behavior patterns? What customer information do you track and how do you use that data? Customer Behavior Patterns Divide behavior patterns into personal and buying behaviors. Personal ranges from communication methods to interests. Buying...
May 17, 2024 | CRM
Rob Jones was promoted to Sales Manager at Smith Brothers (SB), an electronics distributor. He is SB’s first Sales Manager as Randy Smith managed the sales team previously. Rob faces daily pressures including: Meeting sales targets. Sales team performance. Pipeline...
May 5, 2024 | CRM
How do I know if my client acquisition costs (CAC) are too high? How can I lower my CAC? Client Acquisition Costs What are your client acquisition costs? Two ways to measure CAC are: As a percentage of sales revenue. Per client or customer. Add your marketing and...
Apr 23, 2024 | CRM
3 businesses with 3 different products have the same problems: Not enough sales or profits. Company Profiles The 3 companies are: Residential Cleaning Services (RCS) has high travel expenses because the jobs are spread out. Janitorial Supply Company (JSC) has...
Apr 9, 2024 | CRM
Here’s the scenario -You walk into an event, someone corners you, and doesn’t stop talking. It is yucky and the opposite of what you want. You may remember that person, but you may not spend time to know if they are nice or trustworthy, Marketing and sales...
