Lead Management: The Power Is In Your Hands

Congratulations! You’ve built a steady stream of incoming leads. How many touches does it take to convert your leads into sales? What steps do you take to convert your leads? The answers depend on what you sell. 

The Challenge

Reaching your leads, multiple times over your sales cycle, and finalizing the sale is the challenge:

  • 50% of all salespeople stop following up after the first interaction.
  • Nearly all salespeople stop following up after 4 follow-ups.

Not you. No way. You are relentless, tenacious, working hard to engage your leads, and pressured by life’s balances.

The challenge is the lead volume is high, and each lead needs to be treated with TLC.

When lead volume increases and TLC fades, your conversions decline, and your reputation is harmed. When you rely on business referrals, your referral sources dry up.

When lead volume increases, your follow-up increases exponentially. How many hours do you currently spend with each prospect? Multiply that number by the number of leads and follow-up grows to nearly 50% of your time.

Managing Your Leads

Visualize buying what you sell. What do you see? What do you want your buyer to do as it moves closer to buying? What don’t you want your buyer to do? Identify the key milestones to achieve and dead ends to avoid.

Interact with your prospective buyers in advance of milestones and dead ends. How and when you interact depends on what you sell. In most cases, the more often you interact, the greater the probability of landing the sale

I Can’t Reach Everyone

I agree, nor should you try. Not all prospects are the same. The #1 time-waster is spending time with the wrong prospects. Your time is your most valuable asset, and it needs to be deployed strategically.

Here are ways to ensure TLC while you balance your competing priorities:

  • Rank prospects and allocate your time to the A&B prospects.
  • Segment contacts by your criteria.
  • Use email templates to replace routine, repetitive emails.
  • Create consistent, timely messaging to segmented groups and channels.
  • Trigger outreach based on ranking and segments.

Build buyer confidence and trust among your highest priority clients and prospects based on the specific touches during your prospect’s sales cycle.

You Can Reach Everyone

You can touch all leads. The power is in your hands. Here’s a great example.

Helen buys 50 qualified leads per week. In the past, she employed 4 part-timers who called, emailed, and texted leads daily. Each lead received 6 emails and texts over a 14-day cycle. That’s 300 emails and texts.

Buyers typically made their purchase within 2 weeks and Helen wanted to make sure that she reached all her leads. Today, using X2CRM, Helen’s closing rate has increased 20% and emails and texts are sent with a click of a button after the initial call.

The Power Is In Your Hands

Imagine if 50% of your outreach is automated. Imagine if you have 10 hours extra per week. Think about your highest priorities. Think about what you can accomplish.

Connect and We Will Make It Happen!

TOFU, MOFU, and BOFU Magnets

When you stack magnets, their power is exponential.

 

Stacking Magnets

 

Think about your best clients and what actions they took when first buying from you. Build magnets based on these actions. Here are examples of how to stack magnets:

 

Fractional CFO Service Company

 

  • TOFU – Cash-Flow Forecast Template for Founders.
  • MOFU – 3-part email class on “Scaling from 500K to 5M using videos.
  • BOFU – Free 30-minute “Financial Check” with a 90-day pilot option. 

 

. Residential HVAC / Plumbing Contractor

 

  • TOFU – Seasonal Maintenance Checklist to Avoid Breakdowns 
  • MOFU – Educational videos on “What To Check Before Calling For Help. 
  • BOFU – Free home system inspection plus a discount on annual plans. 

 

Specialty Retailer or E-Commerce Shop

 

    • TOFU – “Find Your Perfect Product Style” quiz with personalized recommendations and a small first-order discount. 
    • MOFU How-To Guides, Lookbooks, and Comparisons
  • BOFU – Limited-time starter kit, cart-abandonment coupons, and free shipping.

This “magnet stack” approach—clear value at each stage, linked to your core offer—will pull the right prospects from curiosity to commitment.

 

Getting it Done

 

Apex Advisory Group, a professional services firm, had four sales reps plus the owner selling and servicing clients, but deals were inconsistent and follow-up was ad-hoc.

 

Apex engaged CCC, www.cccsolutions.com, to help build their sustainable sales pipeline. The team focused on the ideal client’s journey, selected magnets, and created a sales process to manage prospects. The magnets were:

 

    • TOFU – Risk and Readiness Checklist.
  • MOFU – Quarterly Webinars and Case Studies
  • BOFU – Business Circle Invitation

 

CCC set up X2CRM to segment, track, and reach prospects and remind salespeople to follow up. At every stage, the CRM captured new information and responded based on specific prospect actions.

 

Apex Today

 

Apex now has a repeatable sales engine: Their magnets consistently attract new prospects, X2CRM nurtures and scores them, and the sales team focuses its energy on the best opportunities.

 

With CCC Solutions guiding strategy and configuration, Apex built a sustainable, measurable pipeline that increased sales while reducing the chaos of manual follow-up.

 

FREE ebook:
Build More Revenue with Less Follow Up Fatigue

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